Executive Director John C. 'Chuck' Gaines
Management Services Bureau

The mission of the Management Services Bureau (MSB) is to provide quality business-related support and expertise. The 2008/09 budget for the Management Services Bureau and the Internal Services Funds is $92.7 million. Accomplishments of note this past year are highlighted below:

  • Deployed a new regional law enforcement records management system (AKA NetRMS): During 2008, a regional automated records management system for law enforcement agencies was deployed within the Sheriff’s Department (serving 9 contract cities and rural/unincorporated areas). In 2008, the El Cajon Police Department replicated the Sheriff’s success and deployed the same system within their own agency, using a regional sharing agreement the Sheriff has made available to all local law enforcement agencies. The Chula Vista and Oceanside Police Departments have begun preparation for their deployments as well, and it is expected they will be on-line in 2009. The system includes case management, crime analysis components, and more importantly, will allow for sharing of enhanced crime and incident information among all local law enforcement agencies via the Automated Regional Justice Information System (ARJIS).

  • eMUG is the new regional repository for mug shots and other related photos of individuals that was implemented in 2008: Using the new e-mug system, mug shots can be used and transmitted electronically, imported into reports, used for “table top” lineups for efficiency and witness comfort, and shared among local law enforcement over the Sheriff’s SDLaw regional computer network.

  • SDSheriff.Net: the Sheriff’s public Internet site underwent a major redesign and performance upgrade in 2008. Using the Sheriff’s Internet web site, the public checks more than 2 million warrants per month, sends 36,000 emails to inmates, queries “Who’s in Jail” more than 576,000 times, and queries approximately 10,000 temporary restraining orders (TRO’s) per month. All hardware, software, databases, and web site contents were upgraded this year in 2008.

  • San Diego County Sheriff's Data Services Division
  • High Performance Data system (HPD) - In November, 2008, the Sheriff’s Department completed the High Performance Data Project, which significantly improved and modernized the wireless data network used in Sheriff’s patrol vehicles. The High Performance Data Project provided new computers and high speed radio modems in the Sheriff’s patrol vehicles. With this improved data network, Sheriff’s deputies in the field can do more in the patrol vehicle, such as writing investigation and booking reports (instead of having to return to the station to do so) and obtaining more data on subjects they may contact (including driver’s license or booking photos). This will serve to improve deputy safety when the deputy is contacting subjects, and to improve the overall efficiency of patrol and other field operations.

  • New Alpine Patrol Station: During the 2007/08 time frame, the county acquired and renovated a commercial building on Alpine Boulevard to create the newest Sheriff’s Patrol Station. The facility opened in April 2008, with the community ribbon cutting occurring on May 30, 2008. The building is 14,200 square feet, nearly three times the size of the old.

  • RCS 10th Anniversary: The San Diego County-Imperial County Regional Communications System (RCS) recently achieved a major milestone – providing radio communications service to public safety and public service agencies for 10 years. The RCS is managed and maintained by the Wireless Services Division of the San Diego Sheriff’s Department. The RCS began operations in 1998 with approximately 2800 public safety users, and has been growing ever since. Today, the RCS serves more than 300 local, state, federal, and tribal agencies and departments in San Diego and Imperial Counties and supports eighteen 911 dispatch centers and over 20,000 radios operated by public safety and public service personnel.

  • New Regional Paging System: The Wireless Services Division completed a total replacement of the county's paging network. This network provides text message dispatch notifications to first responders (such as firefighters, emergency medical technicians, and specialized law enforcement personnel) and to on-call public service personnel from numerous county and local agencies. 

  • Command, Control and Communications Network (3CS): The 3Cs Network is an independent communications network which directly connects public safety agencies and enables inter-agency collaboration. The network links Emergency Operations Centers from local, state, and federal agencies throughout the region and currently provides video teleconferencing, streaming video, and data transfer capabilities to emergency managers and first responders. Wireless Services Division, working together with the City of San Diego, completed Phase Two of the 3Cs project this year, which included building and bringing on line 19 microwave sites into the network. The San Diego Regional 3Cs Program was awarded an “Excellence in Technology Award” from the International Association of Chiefs of Police in November, 2008.

  • New Contract Cities Agreement: In 2008, the Contracts Division wrapped up a two year process of revising the contracting methodology used to provide law enforcement services to nine area cities. The new methodology provides for a more equitable cost-sharing arrangement between the cities and the county. It also allows for easier administration and the ability for cities to add services more economically. The new five-year contract has a combined cost of approximately $80 million per year. The cities covered by the agreement include Lemon Grove, Solana Beach, Del Mar, Imperial Beach, Santee, San Marcos, Poway, Vista and Encinitas.

  • Budget Development and Financial Management: The Management Services Bureau continues to develop and oversee the department’s budget. For 2008/09 the adopted budget was set at nearly $580 million. Unfortunately, due to the nationwide economic slow down, planned revenues were down markedly and MSB staff worked diligently to assist the department command staff in developing a plan to reduce expenditures to keep them in line with revenues received. This difficult process required a careful reexamination of all department priorities and initiatives. While difficult, this process has been invaluable to the process of maintaining appropriate service levels going forward, given the likelihood that economic challenges will continue in the near future.

  • The Records Division:
    • Processed over 25,000 criminal history requests
    • Processed nearly 5,000 arrest/crime report requests
    • Processed 93,000 10-print fingerprint cards through AFIS
    • Processed 23,000 Temporary Restraining Orders
    • Entered over 75,000 cases into ARJIS
    • To date, have scanned over 375,000 jail jackets

  • The Santee Patrol Station received a “facelift”, including a kitchen remodel, exterior paint, new landscaping, new asphalt parking lot, new perimeter fencing, and new signage. The station is a county–owned, contract city facility.

  • The Ranchita Substation received a new canine training course to provide rural deputies with access to more training.

  • At the Sheriff’s Headquarters, we added new exterior lighting and cameras to provide additional safety and security.

  • The George Bailey Detention Facility was retrofitted with new locking mechanisms for 300 housing cell doors to provide additional safety to staff and inmates
  • .
  • Six new Transportation buses were acquired to replace aging buses with two stroke motors that no longer meet air quality standards.

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