P.O. Box 939062
San Diego, CA 92193
Staffed 24 hours a day, 365 days a year, the Sheriff’s
Communications Center provides the highest quality,
professionally competent public safety services to over
one million residents of San Diego County.
Emergency Services Dispatchers process over 1,600 calls
for law enforcement services each day, with
approximately one-third of those being 9-1-1 calls. In
addition to providing communications services to the
various divisions in the department, the center provides
communications services for a myriad of other county
agencies, including Public Works, Roads Department,
Probation, and the District Attorney’s Office.
During the year 2010, Sheriff’s dispatchers handled
243,572 calls for service on the 9-1-1/Emergency line (135,409
of these were wireless calls). The State’s recommended maximum
average answering time for 9-1-1 calls is 10 seconds; San Diego
Sheriff’s dispatchers’ annual average answering
time on 9-1-1 was 5 seconds. In addition, Sheriff’s dispatchers
answered 364,450 calls on the administrative (non-emergency)
lines with callers waiting an average of only 22 seconds.