Communications Center

Communications Center

P.O. Box 939062

San Diego, CA 92193

 

Emergency: 9-1-1

Non-Emergency:
(858) 565-5200

 



Staffed 24 hours a day, 365 days a year, the Sheriff’s Communications Center provides the highest quality, professionally competent public safety services to over one million residents of San Diego County.

Emergency Services Dispatchers process over 1,600 calls for law enforcement services each day, with approximately one-third of those being 9-1-1 calls. In addition to providing communications services to the various divisions in the department, the center provides communications services for a myriad of other county agencies, including Public Works, Roads Department, Probation, and the District Attorney’s Office.

During the year 2010, Sheriff’s dispatchers handled 243,572 calls for service on the 9-1-1/Emergency line (135,409 of these were wireless calls). The State’s recommended maximum average answering time for 9-1-1 calls is 10 seconds; San Diego Sheriff’s dispatchers’ annual average answering time on 9-1-1 was 5 seconds. In addition, Sheriff’s dispatchers answered 364,450 calls on the administrative (non-emergency) lines with callers waiting an average of only 22 seconds.